Terms of Use

Using this website and services

These Terms of Use govern your access to and use of this website, resources, appointment enquiry options, payment information and related services operated by Rachael Marie’s Counselling. By using this website or contacting Rachael Marie’s Counselling, you agree to these terms.

Using this website and services is for general education, information and non-emergency counselling support only. Website content is not medical advice, diagnosis, treatment, psychology, psychiatry, accredited training or crisis support.

General education only

Website content, blog articles, downloadable resources, short course content, wellbeing tools and general information are provided for education and awareness only. They are not a substitute for medical advice, psychological treatment, psychiatric care, diagnosis, medication advice, emergency care or professional health support.

You should seek advice from a GP, psychologist, psychiatrist, medical practitioner, emergency service or other suitably qualified professional before relying on information for your personal health, mental health, wellbeing, safety, medication or treatment decisions.

Consultation scope

Counselling consultations with Rachael provide a calm, confidential, non-emergency space to speak openly, feel heard and explore practical next steps. Consultations are supportive conversations and general wellbeing guidance only.

Rachael does not present herself as a registered psychologist, psychiatrist, doctor, medical practitioner, emergency responder or crisis support service. Rachael Marie’s Counselling does not replace professional medical care, mental health treatment, diagnosis, medication advice or emergency support.

Emergency use prohibited

This website, appointment form, email address, SMS, phone number, social media pages and counselling consultations are not emergency or crisis services and may not be monitored immediately. If you are in immediate danger, may harm yourself or someone else, or need urgent medical or mental health support, call 000 or attend your nearest Emergency Department.

Appointment enquiries and confirmation

Submitting an enquiry does not confirm an appointment. An appointment is only confirmed when Rachael has responded and confirmed the appointment time. Please wait for Rachael to confirm your appointment before making payment unless Rachael has instructed otherwise.

Rachael Marie’s Counselling may cancel, reschedule or refuse an appointment at any time where needed, including where the service is not suitable, safe, appropriate, available, or within the scope of the support offered.

Fees, payment and cancellation

Fees, payment options and cancellation information are published on the Fees page and may be updated from time to time. Payment may be accepted by bank transfer, PayID, online payment link or another method advised by Rachael.

If you use a bank, PayID provider, Stripe, online payment link or other third-party payment portal, you are also subject to that provider’s terms, privacy policy, fees, processing times and security practices. Rachael Marie’s Counselling is not responsible for payment portal outages, bank delays, transaction errors, declined payments, unauthorised access caused by third-party systems or fees charged by external providers.

Short courses and downloadable resources

Short courses, worksheets, guided tools, downloads and resources are general awareness and education resources only. They are not accredited qualifications, professional training, medical treatment, counselling treatment plans or crisis intervention programs.

You are responsible for deciding whether a resource is suitable for you. Stop using any exercise, worksheet, breathing tool or activity if it feels distressing, unsafe or unsuitable, and seek appropriate professional support.

Use of the website

You agree to use this website lawfully, respectfully and only for personal information purposes. You must not attempt to damage, interfere with, copy, scrape, misuse, reverse engineer, upload malicious content to, or unlawfully access the website, its content, forms, systems, hosting or connected services.

Device, software and internet responsibility

You are responsible for your own device, internet connection, browser, software, security settings, backups and antivirus protection when using this website, external links, downloads, forms, email, online payment links or third-party portals.

To the fullest extent permitted by law, Rachael Marie’s Counselling is not responsible for device damage, data loss, malware, viruses, browser issues, software conflicts, internet outages, failed downloads, email delivery issues, payment portal issues or technical problems caused by your device, internet provider, browser, software or third-party services.

Third-party websites, links and payment portals

This website may contain links to third-party websites, external support services, social media pages, payment portals, booking tools, email services, maps or resources. These links are provided for convenience and general information only.

Rachael Marie’s Counselling does not control and is not responsible for the content, accuracy, suitability, availability, privacy practices, security, transactions, payments, downloads, advertising, advice, products or services offered by third-party websites or platforms.

Intellectual property

Website content, design, text, images, resources, course content, downloads, branding and layout are owned by Rachael Marie’s Counselling or used with permission. They must not be copied, distributed, modified, republished, sold or reused without written permission.

No guarantees

Rachael Marie’s Counselling does not guarantee outcomes, symptom reduction, recovery, relationship changes, workplace outcomes, wellbeing improvements, website availability, uninterrupted communication, payment processing times or that information will be complete, current or suitable for your personal circumstances.

Disclaimer of liability

To the fullest extent permitted by law, Rachael Marie’s Counselling disclaims liability for loss, harm, damage, injury, cost, claim, delay, technical issue, payment issue, device issue, data loss or other consequence arising from use of this website, reliance on website content, use of downloadable resources, participation in short courses, counselling consultations, interrupted website access, communication delays, third-party websites, third-party payment portals or external services.

Nothing in these terms is intended to exclude rights or guarantees that cannot legally be excluded under Australian law.

Changes

These terms may be updated from time to time by posting revised terms on this website. Continued use of the website indicates acceptance of the revised terms.

Contact

If you have any questions about these terms, contact bookings@rachaelmariescounselling.com.au.