Disclaimer

Using this website and services

Using this website and Rachael Marie’s Counselling services is for general education, information and non-emergency counselling support only. The information on this website, including articles, service pages, short courses, downloadable materials, guided tools and external links, is provided for general education and awareness only.

It is not medical advice, diagnosis, treatment, psychology, psychiatry, medication advice, accredited training, emergency care or crisis support.

Do not delay professional help

Do not ignore, avoid or delay professional medical, psychological, psychiatric or emergency advice because of information read on this website or discussed in a counselling consultation. If you are concerned about your physical health, mental health, medication, diagnosis, symptoms, safety or treatment options, please speak with your GP, psychologist, psychiatrist, medical practitioner or another suitably qualified health professional.

Scope of consultations with Rachael

Counselling consultations with Rachael provide a calm, confidential, non-emergency space to speak openly, feel heard and explore practical next steps. Consultations are supportive conversations and general wellbeing guidance only.

Rachael does not present herself as a registered psychologist, psychiatrist, doctor, medical practitioner, emergency responder or crisis service. Consultations are not a substitute for professional medical care, mental health treatment, diagnosis, medication advice, emergency support or crisis intervention.

Emergency and crisis support

This website, appointment forms, email, SMS, phone contact, social media pages and counselling consultations are not crisis support services and may not be monitored immediately. If you are experiencing an emergency, are in immediate danger, may harm yourself or someone else, or need urgent medical or mental health support, call 000 immediately or attend your nearest Emergency Department.

If you need urgent mental health support in Australia, you can contact Lifeline on 13 11 14, Beyond Blue on 1300 22 4636, or your local crisis support service.

Qualifications, background and role

Rachael has studied Psychological Science through Griffith University and has practical support experience in the disability care sector and residential care settings supporting vulnerable young people. This background informs her compassionate and practical communication style.

Nothing on this website should be read as suggesting that Rachael provides regulated medical, psychological, psychiatric, diagnostic, emergency or crisis intervention services.

Results and outcomes

Every person is different. Rachael Marie’s Counselling cannot guarantee outcomes, symptom reduction, recovery, relationship changes, workplace outcomes, wellbeing improvements or any specific result from website content, short courses, resources, guided tools, downloads or consultations.

Confidentiality and safety limits

Consultations are treated respectfully and confidentially. However, confidentiality has limits where there is a serious risk of harm, where disclosure is required or authorised by law, where child safety or mandatory reporting obligations apply, or where information must be shared to protect a person’s safety.

Fees, payments and payment portals

Payment information is provided for convenience. Please wait for Rachael to confirm your appointment before making payment unless Rachael has instructed otherwise. Payment may be made using bank transfer, PayID, an online payment link or another method advised by Rachael.

Third-party banks, PayID providers, Stripe, online payment links or payment portals operate under their own terms, privacy policies, fees, security systems and processing times. Rachael Marie’s Counselling is not responsible for payment portal outages, bank delays, declined payments, processing errors, account errors, third-party fees, unauthorised access caused by third-party systems or the security practices of external payment providers.

Cancellation and refusal of service

Your appointment time is reserved specifically for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule. If you miss your appointment entirely without notice, 50% of the consultation fee paid may be retained.

Rachael Marie’s Counselling may cancel, reschedule or refuse an appointment at any time where needed, including where the service is not suitable, safe, appropriate, available, or within the scope of the support offered.

Website accuracy

Reasonable care is taken when preparing website information, but content may not always be complete, current, accurate or suitable for your personal circumstances. You are responsible for seeking appropriate professional advice before relying on any information.

Third-party websites and external links

This website may link to external organisations, mental health services, social media pages, booking tools, maps, payment portals, downloads or other websites. External links are provided for convenience and general information only. They do not mean Rachael Marie’s Counselling controls, endorses or accepts responsibility for those websites or services.

To the fullest extent permitted by law, Rachael Marie’s Counselling is not responsible for third-party content, advice, services, products, advertising, payment systems, privacy practices, security issues, viruses, malware, device damage, data loss, website outages, technical errors or any loss or damage arising from external websites, downloads, links, software or payment portals.

Device and technical responsibility

You are responsible for your own device, internet connection, browser, software, security settings, backups and antivirus protection when using this website, forms, downloads, emails, payment links or external websites.

Limitation of liability

To the fullest extent permitted by law, Rachael Marie’s Counselling disclaims liability for loss, harm, damage, injury, cost, claim, delay, technical issue, payment issue, device issue, data loss or other consequence arising from use of this website, reliance on website content, use of resources, participation in short courses, counselling consultations, interrupted website access, communication delays, third-party websites, third-party payment portals or external services.

Nothing in this disclaimer is intended to exclude rights or guarantees that cannot legally be excluded under Australian law.