Privacy policy

Privacy Policy

Rachael Marie’s Counselling respects your privacy and aims to handle personal information carefully, respectfully and only for appropriate purposes connected with enquiries, appointment requests, counselling consultations, payment administration, website operation and communication.

This policy is written for this website and Rachael Marie’s Counselling services. It is general information and should not be treated as legal advice.

Information you may provide

You may provide personal information when you contact Rachael by phone, SMS, email, website form, booking form or another method. This may include your name, contact details, preferred appointment type, availability, payment confirmation details and any information you choose to share about your enquiry.

Please do not submit emergency, crisis or highly sensitive information through website forms, email, SMS or social media. These channels are not emergency services and may not be monitored immediately. In an emergency, call 000 or attend your nearest Emergency Department.

Health and wellbeing information

Some information you choose to share may relate to your health, wellbeing, family situation, disability, mental health, relationships, personal circumstances or support needs. This information is treated carefully and used only for appropriate purposes such as responding to your enquiry, preparing for consultations, providing support, record keeping and meeting legal, ethical, safety or reporting obligations.

Payment information

Rachael Marie’s Counselling may provide payment options such as bank transfer, PayID or an online payment link. If you use a third-party payment portal, bank, PayID provider or online payment service, that provider may collect and process your payment information under its own terms, privacy policy and security practices.

Rachael Marie’s Counselling does not control third-party payment systems and is not responsible for outages, processing delays, declined payments, account errors, bank fees, card processing issues, unauthorised access caused by third-party systems, or the privacy and security practices of external payment providers.

Website usage information

This website may collect basic usage information such as browser type, device information, pages visited, time spent on pages, referring pages and diagnostic data. Cookies or similar technologies may be used to improve the website, understand general usage patterns, maintain security and measure enquiries after launch.

Analytics and conversion tracking

Analytics or conversion tracking may be used to understand how visitors use the website and which pages help people make enquiries. Where possible, analytics should be configured to respect privacy and avoid collecting unnecessary personal information.

How information is used

Information may be used to respond to enquiries, arrange appointments, communicate with you, provide supportive consultations, manage payments and booking administration, maintain appropriate records, improve the website, monitor technical performance, prevent misuse and meet legal, ethical, safety or reporting obligations.

Disclosure

Personal information is not sold. It may be disclosed where you consent, where required or authorised by law, where needed to protect safety, where child safety or mandatory reporting obligations apply, where responding to valid requests by authorities, or where trusted service providers help operate email, hosting, forms, analytics, booking, payment or website systems.

Confidentiality and safety limits

Rachael Marie’s Counselling aims to handle counselling-related information respectfully and confidentially. Confidentiality may be limited where there is a serious risk of harm, where disclosure is required or authorised by law, where child safety or mandatory reporting obligations apply, or where information must be shared to protect a person’s safety.

Security

Reasonable steps are taken to protect personal information. However, no method of internet transmission, email, SMS, website form, online payment, third-party portal or electronic storage is completely secure. You are responsible for using a secure device, secure internet connection and accurate contact/payment details when communicating or making payments online.

Third-party websites and services

This website may link to external websites, mental health organisations, social media platforms, booking tools, email services, maps, analytics providers, banks or payment portals. These services are operated by third parties and may have their own terms, privacy policies, cookies, security controls and data handling practices.

Rachael Marie’s Counselling is not responsible for the privacy practices, security, accuracy, availability, payment processing, malware, viruses, device damage, data loss or other issues arising from third-party websites, software, links, downloads, platforms or payment portals.

Access and correction

You may contact Rachael to request access to, correction of, or deletion of personal information where appropriate and where permitted by law, safety requirements and record keeping obligations.

Updates to this policy

This Privacy Policy may be updated from time to time. The version published on this website is the current website version.

Contact

If you have any questions about this policy, contact bookings@rachaelmariescounselling.com.au.